From research and frontline support to cross-functional operational leadership. The timeline below avoids unconfirmed employment dates.
Operations Manager | Daakye Global Support Services / Kaystone Media
Oversee delivery processes spanning onboarding, fulfilment, support and quality. Coordinate responsibility and escalation across teams; strengthen task assignments, recruitment and training; and look for automation opportunities that improve accountability without losing the human side of service.
Project Manager | Kaystone Media
Led client delivery from discovery and planning through CRM setup, automations and launch. Worked with timelines, budgets, communication, implementation teams, calendars, integrations, campaigns, documentation and client handoff.
Technical Support | CRM and client support
Developed frontline troubleshooting skills by working with users on technical issues and practical fixes. Experience included client conversations, systems testing and explaining complex platform behaviour in usable terms.
Agriculture, cocoa operations and research
Applied economics, agronomy and extension experience to data collection, farmer interviews and field coordination. Worked with 800+ farmers in cocoa-related field research as a zonal lead, developing an appreciation for evidence, context and operational discipline.
EDUCATION & DEVELOPMENT
Learning across disciplines.
BSc Agricultural Economics | University of Ghana
Academic foundation in economics, agricultural systems and applied problem-solving.
Specialised training
Greenhouse Technology & Agronomy (Agritop, 2020) and Cocoa Agronomy & Extension (Bunso Cocoa College, 2021).
YALI learning
Coursework in management and climate change.
ALX / AiCE learning
AI learning milestone with a recorded score of 98.11%. This is a programme milestone, not a formal data analytics qualification.
Professional growth
Continuing to develop leadership and project management capability, with interest in structured professional qualifications.
Exact role transition dates are not published because they have not been confirmed for this website.